FAQ Group: 5. Policies
What is your cancellation and return policy?
If you are buying or subscribing as a consumer, we are pleased to provide a 14 day ‘no quibble’ policy for order cancellation, in accordance to Consumer Contracts Regulations. Please refer to section 7 of our Terms of Sale for details of our cancellation and return policy.
What is your refund policy?
For qualifying cancellations and returns as well as for verified products that are damaged in transit or that are defective, we will fully or partially refund items as detailed in section 9 of our Terms of Sale.