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COVID-19: Store Operations & International Deliveries

We’re still sending British Gift Boxes overseas

After a tumultuous and challenging 2020 for many small businesses, including ourselves here at British Gift Box, 2021 promises to start in much the same way as we battle with the impact of 2nd wave until enough of the population is vaccinated for governments to lift restrictions. We are fortunate to have been able to continue to send our Gift Boxes to your loved ones across the world throughout the pandemic although global restrictions to contain the virus has made it a much more difficult environment to always deliver our service to the levels that we set for ourselves.

Thank you so much for your patience and encouragement during this time. Many of the challenges remain and are detailed below so we’d ask you to make yourself aware of them to understand what they could mean for any orders you place.

 

Product availability

There have been shortages of some food products in the supply chain as food producers have had to adapt or re-prioritise production. This includes for example the rationalisation of pack sizes for some products where manufacturers have chosen to focus on core ranges or the unavailability of certain pub snacks because producers have ceased production due to the closure of the hospitality trade. The situation is changeable but where one or two items in a Gift Box are not available we will substitute them with similar alternatives where possible. So please be aware that there may be minor variations to the box contents as described.

 

Longer delivery times

All logistics providers shipping overseas are experiencing delays to normal delivery timelines to some extent. This is mainly due to the drastic reduction in commercial flights that would otherwise carry your parcels and disruptions to transport networks. Whilst the big private carriers like DHL have their own fleet of cargo planes to soften the impact, national postal carriers like Royal Mail have been particularly badly affected as they are wholly reliant on commercial flights.

This means that postal deliveries to most countries are taking longer than normal and the incidents of non-delivery has increased for some countries. Economy and tracked postal shipments to Australia and New Zealand can take as long as a month in some cases. Express courier services are less affected but even they are seeing a slight increase in delivery times. With ongoing restrictions being applied across the world, the impact on global logistics is likely remain for the foreseeable future. It is more important than ever that you chose the right shipping option for your needs and it is up to you to check the latest status for the country you wish to ship to.

As our carriers cannot guarantee that your parcel will be delivered to their normal (pre-covid) delivery timescales as shown in the International Shipping page, any orders you place whilst the pandemic is still in force assumes you understand and accept the risk of possible delays. Specifically, if you choose to send your parcel by economy (untracked) post, for which we have no visibility nor control over during transit, we will not be able to provide a refund or any compensation for excessive delays or non-delivery.

We’d ask you to consider ordering earlier than normal for birthdays and other important events to avoid unnecessary delays. Thank you again for your patience.

 

Delivery to the door changes

All couriers and postal delivery services across the world have made changes to their delivery procedures to keep their staff safe. Local policies apply but this means that parcels could be left without human or other unnecessary contact including:
• Without signature
• Without knocking on doors
• Without ringing door bells
• Without calling first

 

Country specific information

A number of countries have significant backlogs of mail and parcels to process because of previous/current lockdown restrictions and excessively high parcel volumes, including Canada Post. You should expect to see delivery delays to these countries for some weeks to come. See further information from carriers and for specific countries in the following useful links:

Royal Mail International Incident Bulletin

DPD Service Updates

 

Despite the ongoing challenges, we are doing everything we can to make sure you can still send some home comforts to loved ones abroad at a time when they may need it most.

 

Last updated: 3rd January 2021

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