We are currently still taking orders and dispatching our Gift Boxes across the world during this period of global pandemic.
Irregular supply from our suppliers and manufacturers prioritising essential lines are causing intermittent shortages of some food products. Where one or two items in a Gift Box are not available we will substitute them with similar alternatives where possible so please be aware that there may be minor variations to the box contents as described.
After a number of weeks of lockdown in the UK and across the world, some countries are beginning to tentatively loosen restrictions. However, with reduced cargo flights, curtailed transport links and greater cross-border checks in many parts of the world, the postal and courier services used to ship our parcels abroad are experiencing significant disruptions. Even where carriers are fully operational, these logistics issues and reduced staffing under social distancing measures means there is still a possible risk of parcels being delayed or not be delivered at all in a few cases. The situation globally is changeable and extremely fluid so it is up to you to check the latest status for the country you wish to ship to.
As our carriers cannot guarantee that your parcel will be delivered or delivered on time should they encounter disruptions en route, any orders you place under the current worldwide pandemic phase assume you understand and accept these risks. In these (Force Majeure) events that are outside our control, we will not be able to provide a refund or any compensation where they occur.
Despite the evolving challenges, we will do everything we can to make sure you can still send some home comforts to loved ones abroad at a time when they may need it most.
A number of countries that had suspended their national postal services have now resumed services again, including New Zealand, but with significant backlogs of mail and parcels to process please expect to see delivery delays to these countries for some weeks to come. See further information from carriers and for specific countries in the following useful links:
Last updated: 11th May 2020