Got a question or need more information? Our FAQs have answers to the most commonly asked questions. If you can’t find what you need and want some help, or have any feedback for us, we would love to hear from you!
Privacy & Cookies Policy
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
ROYAL MAIL CYBER INCIDENT: Royal Mail experienced a ‘cyber incident’ w/c 9th January which disabled their computerised systems for sending parcels abroad. Some operational workarounds have now been implemented to start moving parcels again, but please note that Tracked Post may be slower than normal. For fast delivery, Express Courier is the best option.
IMPORTANT: Please see the latest COVID-19 update before you complete your order. Sending a Gift Box abroad is more complex than delivery within the UK and some countries are more difficult than others. Please make sure you are aware of the key issues involved by referring to information in our International Shipping page.