FAQ Group: 2. Website

Yes, you will be signed up for an account as part of the checkout process. Registration is free and there are benefits in doing so. When you register, you will save time and effort in not having to enter your details at the checkout every time you shop with us and the details of your previous orders are stored on our website which can be a helpful reference for your next order. For orders containing Subscription Boxes, registration for an account on our website is essential for us to operate and fulfil the subscription over its duration and in order for you to view historic activity on your account and manage the subscription according to your needs. All you need to register an account is to add a password as part of the checkout process.

If you choose to register for an account with British Gift Box then you can do so either by clicking on the sign up icon on the menu bar at the top of each page or when you get to the checkout process. You will be asked for an email address and to set a password which you will then use to login for future purchases and to manage your account.

If you cannot recall your password, simply click the ‘Forgot Password’ link on the login screen. You’ll be asked for your email address and an email will be sent with details on how to reset your password.

Once you have registered with our site, to update your contact details, login in via the home page and you will be able to view and amend your details. You can update all of your personal details here including your email address, address, phone number and password.

To sign up to receive updates from us and be kept up to date on new products and special offers, use the ‘Contact Us’ form and tick the box to receive emails from British Gift Box before you submit. You can also opt in during checkout when you are placing an order. Signing up to receive updates does not create an account with us and you can unsubscribe at any time by clicking on the link at the bottom of our update emails.

Being here on our website is a good place to start! Dependent on whether you are ordering a one-time gift box, a Subscription Box or a Gift Card, this is how you place an order:

Gift Box – from anywhere in the website click “Our gift boxes” on the menu bar or from the Gift Giving page click “Send a gift box” to see our range of boxes. Click on the box you’re interested in to go to the box details page and there, click “Buy Now” for the item to be added into your shopping basket.

Subscription Box- from anywhere in the website click “Subscribe” on the menu bar or from the Gift Giving page click “Send Subscription” to go to the subscription process. Answer a few questions to customise your subscription before the Subscription Box is added to your shopping basket. Similarly, you can also subscribe directly from the Subscription Box product page.

Gift Card – from the Gift Giving page click “Send Gift Card” to populate details of your gift card amount before the Gift Card is added to your shopping basket. You can enter the recipient’s email address for delivery of the Gift Card and a personalised message at checkout.

When you’re ready to place the order, click on the shopping basket. Here you get a shipping estimate by choosing the the destination country for your order, add any personalisation if your order is a gift and redeem any Gift Cards / eligible coupon codes before checkout. Don’t forget to tick that you have read and accept our T&Cs before completing checkout.

Sorry, we do not take orders over the phone. Orders can only be made on our secured website as we take the protection of our customers’ details very seriously and cannot take sensitive payment information in any other way.