What do I do if I see an issue with my package on the tracking website?

For courier services, we have a dedicated team to track all deliveries to make sure that every delivery gets to its destination on time so we should know if there is an issue before you do and initiate investigations with the courier partner to solve the issue (for example – customs issues, incorrect/insufficient address, recipient cannot be reached, etc). However, if you have any concerns, please contact us and we will update you on the status and actions being taken to solve the issue. For Tracked Postal services from Royal Mail, there is limited ability to intervene in the postal process, especially once it reaches the destination country and is handed over to the local postal service. It is therefore very important that you provide a correct phone number and email address for the recipient to facilitate communications with them should issues arise.