FAQ Group: 1. Our Products & Services

We only include ambient, non-perishable, sealed foods in original manufacturer’s packaging in our gift boxes. Most of the items in our boxes have a long shelf life giving you plenty of time to enjoy your treats from home, although in our experience, the goodies don’t hang around for long!

There are some boxes which may contain items with a shorter shelf life, typically bakery products like cakes, tarts and tray bakes with shelf lives which can be as short as 2 weeks. Dependent on how long your box has to spend in transit, it is possible that these items may have reached their “Best Before” date by the time they are reach you. The Food Standards Agency states that the Best Before date is about quality and not safety. The food will be safe to eat after this date but may not be at its best. You can still freeze these items when they arrive and enjoy them at your leisure. All our boxes containing short shelf life items will have the following symbol:

Chocolate can of course melt and sometimes ‘bloom’ in certain conditions such as in high storage temperatures. This article explains how chocolate blooms are caused and whilst it may give the chocolate a white appearance that may look unappetising, it is safe to eat. We want your chocolate treats to be enjoyed in their best possible condition but melting and blooming can sometimes happen in transit. Please bear this in mind if the Gift Box you want contains a lot of chocolate to be sent to (or through) a hot climate or destination experiencing unusually hot weather and consider if it might be safer to send an alternative box under the circumstances. Purchasing chocolate or confectionery is therefore done so at your own risk as our carriers do not transport our parcels in temperature-controlled containers.

As we purchase to order, on rare occasions, if an item within a box you have ordered is unavailable or out of stock, we will replace it with a substitute equivalent product of at least equal value to the out of stock item.

We would LOVE to hear your suggestions! Email us at [email protected] and we will see what we can do!