The Royal Mail services we offer are not insured to keep the prices of these postal options affordable for some of our customers. No compensation is available for loss or damage of parcels and contents as a result. All courier services are insured and we have a dedicated team to make sure that every delivery gets to its destination on time. Any breakages or damage using a courier service will be refunded, but we do require photographic evidence of all breakages for a refund to be given.